FAQ
Quick answers to your frequently asked questions!
Do I need to reserve a spot in the class?
Yes, you must sign-up online in advance due to our class size being limited to 11 people. To reserve your spot, simply click on "sign-up" from the top menu, then click "sign-up now" beside the class that you would like to take on the scheduling page and follow the prompts to create a profile and reserve your spot. First class is $20.
Many of the classes are full, do you ever have any last-minute openings?
Yes, we often have last-minute openings due to late-cancels. Waitlist clients will be automatically moved into classes up to 1 hour before the class start time. If you are added to class you will be notified via text and/or email.
Do I have to create a profile to reserve a spot in the class?
Yes, in order to reserve a spot online, you must create a MindBody profile.
What if I cannot commit to coming to a class days in advance?
If you do not want to put yourself on a class list or the waitlist days in advance, then we suggest checking the scheduling page a few hours before class or the night before. Often times clients will "late cancel" themselves (meaning they cancelled within the 10 hour cancellation window), at this point waitlist clients are automatically moved into the class. If there is no one on the waitlist you will be able to register online for the class up to 30 minutes prior to start time.
I would like to attend the same class every week. Can I make a recurring reservation?
Yes. When making a reservation for a class the system will ask you if you would like to make a "single" reservation or a "recurring" reservation. Please click recurring.
The best my butt has ever looked!
"What can I say about this place other than it has been the best decision I've ever made for myself physically (and probably emotionally too). After having a baby I struggled to find a workout that I consistently wanted to attend and consistently challenged me. I am happy to say over the last two years, and especially the last 8 months that this place is the place for me. The instructors are amazing. They will challenge you. It will be hard. But it will be worth it. I encourage anyone who wants to build strength and have a full body workout come in for a go. There are only three rules, 1. Lift heavy stuff, 2. Go in peace, and 3. Don't be a "D." I can't say enough about this place. This is the strongest I've ever felt and the best my butt has ever looked. Thank you Infinite Fitness for all you do. And a special thanks to Justine and Heather. Y'all are simply the best."
- AmandaWhat if I have an Auto Pay Class package but have used all of my classes before the months end and want to attend a class?
Auto Pay Monthly members can purchase an “Auto Pay Add-On class" which can be purchased online. Extra classes for monthly members can be purchased for $15/class.
If I reserve a spot in a class, do I need to cancel my reservation if I can no longer attend?
Absolutely. We ask that you cancel your reservation as soon as you know that you will not be able to attend so that your spot opens up for a waitlist client or other clients looking to sign up. You would want someone else to do the same for you…do unto others baby!
How do I cancel myself out of a class?
Once signed in to your account, click the "Your Account" tab along the top of the browser window, Click "My Schedule" beneath the top tabs, Click "Cancel" or "Late Cancel" beside the class you can no longer attend.
Do you have a late cancel and/or no-show policy?
Late Cancel Policy:
Classes must be canceled at least 10 hours prior to the start time to receive the class credit back.
Late Cancellations:
• Class Packs: You'll lose the class if you cancel late. No fee will be charged.
• Unlimited memberships, 6-month prepaid, and yearly members will be charged a $15 late cancel fee if canceled within 10 hours.
• Classes canceled within 5 minutes of the start time will be considered a no-show and charged accordingly.
No-Show Policy:
• Class pack members will be charged a $25 no-show fee, and the class will be returned to their account
• Unlimited, 6-month, and yearly members will be charged a $25 no-show fee.
Please Note:
• Canceling within 5 minutes of class start time is considered a no-show.
• All members must have a valid credit card on file to hold reservations. Scheduling privileges will be paused until updated.
What happens if I sign up for a class in the morning, late cancel my morning class, but then would like to attend an afternoon or evening class?
Clients that have purchased a monthly class package can sign up for as many classes as they wish to in a single day. If you late cancel, a class is simply deducted from your package of classes.
What if I have signed up for a later class and would like to attend an earlier class and the 10-hour late cancel window has passed?
Clients that have purchased a monthly class package can sign up for as many classes as they wish to in a single day. If you late cancel, a class is simply deducted from your package of classes. You will need to late cancel yourself out of the later class and add yourself to the earlier class. In this particular situation, you will have utilized two classes out of your pack/package. Unlimited Monthly members can only reserve 1 spot a day. If you would like to attend an earlier class, you must late cancel yourself out of the later class and then sign-up for the earlier class. Late cancel fees (loss of day) will apply. The only way to sign up for the earlier class is by purchasing an "Auto Pay Add-On class" which can be purchased online. Extra classes for Unlimited Monthly members are $15/class.If both classes are with the same instructor, and there is not a waitlist for the originally scheduled class, then it is up to the discretion of the instructor if the client needs to late cancel or if they can be manually cancelled out of the original class. In this case no fees will apply.
The class I want to take is FULL many days in advance. Do you have a waitlist?
Yes! If you see that there are 0 open spaces for a class, you can add yourself to the waitlist. Many clients change their schedules and spots open up days in advance. Things are always changing so being on the waitlist does not mean that you will not get into class! When someone cancels out of a class the next person on the waitlist is automatically moved into the class. The waitlisted client is notified via email of their addition to the class. If you no longer wish to attend the class you must cancel yourself out of class so that the next person on the waitlist can be moved into class. If you are notified that you were moved into class prior to the 10 hour start time of class all late cancel and no show fees will apply.
What happens if I sign up for 1 class and put myself on the waitlist for another class?
If you have purchased a Monthly Class Package then you are basically reserving two spots in 1 day. If you get bumped into the class for which you waitlisted you will be expected to attend class. So remember to cancel yourself out of the original class 10 hours prior to the beginning of class if you no longer wish to attend class. If you have an Unlimited Monthly Membership you are allowed to sign up for one class per day.
If I sign up for the waitlist, do I need to cancel myself off the waitlist if I decide that I do not wish to attend?
Yes. If you decide not to attend the class you are waitlisted on PLEASE cancel yourself out so the next person will have the opportunity to attend. You would want someone else to do the same for you…do unto others baby!
How do I cancel myself off of the waitlist?
To remove yourself from the waitlist for a class, log into the MindBody system, click on the "My Profile" tab, then on the "My Schedule" link that will appear just underneath the tabs area. If you are on the Waitlist for a class, you should see a bold link in the top-right area of the window labeled "Wait List(#)", where the # symbol is the number of classes for which you are waitlisted. Click on this link, then click "CANCEL" next to the class you wish to no longer attend.
How far in advance do you suggest I sign up for the waitlist?
You can sign up for the waitlist weeks to days in advance. To increase your chances of getting into the class, we recommend that you sign up as early as possible. The earlier you place yourself on the waitlist, the better your chances are of being moved from the waitlist and placed in class.
